SUPPORT

Frequently Asked Questions

Everything you need to know about orders, shipping, and returns. Can't find your answer? Reach out below.

Orders are typically processed within 1–3 business days. You'll receive a shipping confirmation email with your tracking number once your order leaves our fulfillment center.
We offer free shipping on all orders to the UK and Ireland. Delivery typically takes 2–5 business days after your order has been processed — if an item is low in stock, this can take an extra 2–3 business days.
We offer a 30-day money-back guarantee. Returns should be requested within 30 days of delivery and sent back promptly once approved. Final sale items are not eligible for return.
Email us at support@avenelondon.com with your order number before sending anything back, and we'll help you get started. Once your return is received and inspected, refunds are processed within 10 business days.
Contact

Get in touch

We'd love to hear from you. If you have any questions, need support, or just want to say hello, reach out through the details below or fill out the form.

Registered Address
Battelsesteenweg Limited
128 City Road, London, United Kingdom, EC1V 2NX
Free ShippingOn all orders to the UK & Ireland.
30-Day GuaranteeJust request your return within 30 days of delivery.
Dedicated SupportReach us any time at the email above.